Best AI customer support tools in 2025
Top AI tools for handling customer inquiries, tickets, and support at scale.
AI customer support tools compared
AI is transforming customer support. Here are the top tools for handling support volume efficiently.
1. SendToTeam — Best for human-reviewed AI support
SendToTeam's AI employees draft support responses that your team reviews before sending. Customers always receive human-approved responses — combining AI speed with human quality.
2. Zendesk AI
Zendesk's built-in AI features automate ticket routing, suggest responses, and power self-service. Strong for teams already on Zendesk.
3. Intercom Fin
Intercom's Fin AI agent resolves customer questions automatically using your knowledge base. Good for direct AI-to-customer interactions.
4. Freshdesk Freddy AI
Freshdesk's AI assistant helps agents draft responses and automates routine tickets. Integrated into the Freshdesk ecosystem.
5. Help Scout AI
Help Scout's AI features draft responses and summarize conversations. Good for small teams wanting AI-assisted support.
Choosing the right AI support tool
- Human-reviewed responses: SendToTeam — AI drafts, humans approve
- Full automation: Intercom Fin — AI responds directly to customers
- Existing Zendesk users: Zendesk AI — built-in to your current platform
- Small teams: Help Scout AI — simple and effective
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Market Analyst
Monitors competitors weekly, tracks market trends, and delivers clear reports so you always know where you stand.
Sarah
SDR & Outreach Lead
Researches prospects, writes personalized outreach, manages follow-up sequences, and books meetings on your calendar.
Emma
Content Writer
Writes blog posts, social media content, email newsletters, and marketing copy that matches your brand voice.