Do customers interact with AI directly?

No. Your AI employee drafts responses, but your support team reviews and sends them. Customers always receive human-approved communications.

Can AI handle complex support issues?

AI employees draft responses for routine inquiries. Complex issues are flagged for your team to handle directly. Over time, the AI learns from your team's responses to handle more scenarios.

How does this differ from a chatbot?

Chatbots interact with customers directly and often frustrate them. SendToTeam drafts responses for your team to review — customers always get human-quality, approved responses.

AI-powered customer support

Support responses, FAQ content, and knowledge base articles — drafted by AI employees, reviewed by your team before they reach customers.

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Handle more support volume without more agents

Customer support demand grows with your business. Hiring support agents is expensive and training takes time. SendToTeam provides AI employees that draft responses to customer inquiries — each personalized, accurate, and reviewed by your team before sending. Handle 10x the volume with the same team.

How AI customer support works

When customer inquiries come in, your AI support employee drafts a response based on your knowledge base, past responses, and product information. Your team reviews, adjusts if needed, and sends. Customers get faster, more consistent responses.

Personalized responses to common inquiries
Order status and shipping update communications
Return and refund process guidance
Technical troubleshooting responses
Escalation communications and follow-ups

Knowledge base and FAQ generation

Your AI content employee drafts help articles, FAQ entries, and troubleshooting guides. Keep your self-service resources comprehensive and up-to-date without consuming support team time.

Quality through human review

Every AI-drafted response is reviewed by your support team before it reaches the customer. This ensures accuracy, maintains your brand voice, and catches edge cases that require special handling.

Why teams choose SendToTeam for support

Faster response times — drafts ready in seconds
Consistent quality across all interactions
Scale support without proportional hiring
Human review ensures accuracy and empathy

Marcus

Market Analyst

Monitors competitors weekly, tracks market trends, and delivers clear reports so you always know where you stand.

Competitive AnalysisMarket ResearchKPI Tracking

$47 /mo $5,800/mo

Sarah

SDR & Outreach Lead

Researches prospects, writes personalized outreach, manages follow-up sequences, and books meetings on your calendar.

Lead ResearchEmail OutreachFollow-up Sequences

$75 /mo $5,000/mo

Emma

Content Writer

Writes blog posts, social media content, email newsletters, and marketing copy that matches your brand voice.

Blog WritingSocial MediaEmail Copy

$55 /mo $4,500/mo

Frequently asked questions

Better support. Less overhead.

AI customer support. Start free.

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