AI assistants for automotive businesses

Internet leads go cold in minutes, not hours

According to Cox Automotive research, car buyers submit inquiries to an average of 2-3 dealerships. The dealer that responds first with a personalized, relevant message has a significant advantage. But when your BDC team is handling walk-ins and phone calls simultaneously, internet leads often wait hours for a response. SendToTeam drafts personalized follow-ups that your BDC reps review and send — reducing response time from hours to minutes.

Sales lead follow-up sequences

Your AI assistant drafts multi-touch follow-up sequences for internet leads — an initial response, a value-add follow-up at 24 hours, and check-ins over the following week. Each message references the specific vehicle or inquiry the customer submitted.

• Initial inquiry response with vehicle details and next-step options
• Test drive invitation and appointment confirmation
• Trade-in value discussion and financing conversation starters
• Post-purchase follow-up, CSI survey prep, and referral requests

Service department retention

The service department is the profit center of most dealerships, and retention depends on consistent communication. Your AI team member drafts maintenance reminders based on mileage intervals, seasonal service promotions, recall notifications, and service appointment confirmations. Your service advisors review the batch before sending.

Dealership reporting

The platform drafts narrative summaries of sales performance, lead conversion metrics, and service department KPIs. You provide the numbers from your DMS; it turns them into a readable report for your management meetings.

What SendToTeam does not handle for automotive

It does not integrate with your DMS, pull inventory data, or access service histories. It does not manage desking, F&I workflows, or trade-in valuations. It is the communication layer — helping your BDC and service teams write faster without changing their existing processes.