AI assistants for hospitality businesses
Guest communications, review responses, and booking follow-ups — drafted by AI, approved by your management team.
AI employee specializing in blog posts, social media content, email copy, and brand voice.
Online reviews shape hospitality more than almost any other industry
A TripAdvisor study found that businesses that respond to reviews see higher engagement and booking rates than those that do not. But crafting thoughtful, unique responses to every review on Google, TripAdvisor, Yelp, and Booking.com takes time that most hotel managers and restaurant owners do not have. SendToTeam drafts personalized review responses for your management team to approve before posting.
Guest communication across the entire journey
From pre-arrival instructions to post-stay follow-ups, consistent guest communication improves satisfaction and drives repeat bookings. Your AI assistant drafts messages for every stage:
- Booking confirmation with local recommendations and property details
- Pre-arrival messages with check-in instructions and upsell opportunities
- During-stay check-ins to catch issues before they become negative reviews
- Post-stay thank-you notes with review requests and return visit incentives
Review management at scale
Your AI team member drafts responses to guest reviews — acknowledging positive feedback with specific details and addressing negative reviews with empathy and professionalism. Each response is reviewed by your GM or front office manager before posting, ensuring your property's voice stays consistent and authentic.
Marketing and seasonal promotions
The platform drafts seasonal packages, holiday promotions, event announcements, and newsletter content. Your marketing person (or whoever wears that hat) reviews and schedules — keeping your property visible without dedicating hours each week to copywriting.
What SendToTeam does not handle for hospitality
It does not manage reservations, room inventory, or housekeeping schedules. It cannot process payments or modify bookings. It is a communication and content tool — ideal for guest relations, review management, and marketing, not front-desk or back-of-house operations.
When this may not be the right fit
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